Return & Exchange Policy

01 About Our Return Policy

Sennen Coast is operated by SHAHZADI&CO. LIMITED.

We want customers to feel confident when purchasing our women’s swimwear and beach apparel collections. If an item does not meet your expectations, eligible products may be returned or exchanged according to the conditions below.

This policy explains the requirements, time limits and procedures for requesting a return or exchange.

02 Return Request Period

Customers may request a return or exchange within 30 calendar days from the date the order is delivered.

Return or exchange requests submitted after this period may not be accepted.

Customers should contact Sennen Coast before returning any item. Items sent back without prior contact may experience delays during processing.

03 Items Eligible for Return or Exchange

An item may be accepted for return or exchange when all of the following conditions are met:

• The request is made within 30 calendar days after delivery.
• The item is unused, unworn and remains in its original condition.
• Original packaging, labels and product accessories are included where applicable.
• The item is suitable for resale after inspection.

04 Items Not Eligible for Return or Exchange

For hygiene and product condition reasons, the following items may not be accepted for return or exchange:

• Items that have been worn, used or washed.
• Items without original labels or packaging where these were provided.
• Products damaged due to incorrect care, cleaning or handling after delivery.
• Items returned after the 30-day return period.
• Items that are not in a condition suitable for resale.

05 Return Shipping Arrangements

For the first approved return or exchange request, Sennen Coast will provide complimentary return shipping support.

Any additional return or exchange requests will be reviewed individually, and shipping arrangements may vary depending on the circumstances of the request.

Customers should wait for return instructions before sending items back.

06 Exchange Process

If customers request an exchange, the replacement item will be arranged after the returned product has been received and inspected.

Exchange availability depends on product availability at the time of processing.

07 Refund Processing Time

Once a returned item has been received and approved after inspection, refunds will normally be processed within 5 business days.

After the refund has been issued, the time required for the funds to appear in the customer’s account may vary depending on the customer’s payment provider and financial institution.

Customers should allow up to 10 additional business days after processing for the refund to appear.

08 Product Condition Responsibility

Customers are responsible for checking product condition after delivery and following the care instructions provided with each item.

Sennen Coast cannot accept responsibility for damage caused by improper washing, storage, alterations or use after delivery.

09 Delivery and Return Limitations

Return and exchange requests may be affected by incomplete customer information, missing return details or failure to follow the return instructions provided by our team.

We will review each request based on the condition of the product and the information available at the time.

10 Policy Updates

This Return and Exchange Policy is effective immediately from the date it is published on this website.

Any changes to this policy will become effective from the date the updated version is displayed on this page.